Help and support
Whether you need help paying your bill, or just handy ways to manage your payments, we can find the right solution.
How can we help you today?
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More time to pay
If you need more time to pay your bill you may be able to apply for an extension through mySouthEastWater.
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Concession or pensioners
If you've got an eligible concession card from Centrelink or the Department of Veterans' Affairs, you could receive a discount on your water and sewerage services.
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Set up a Centrepay
If you receive a Centrelink benefit, Centrepay might suit you. It's free and takes regular deductions from your Centrelink payments and puts them directly onto your water bill.
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Set up a payment plan
Do you find smaller, more frequent payments easier to manage? Spread out your bill by making fortnightly or monthly payments with a payment plan through mySouthEastWater.
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Family violence support
Our team supports customers who are vulnerable to or impacted by family violence. You can contact our Customer Care team for a confidential chat.
Our policies
These policies outline our support offers for customers who are experiencing difficulties in paying their bills.
Accessing our policies
- Our policies are available on our website for you to access at any time.
- You can request a copy of our policies by emailing us or by calling us directly on 131 851.
- You can view a hard copy of these policies by visiting our offices at 101 Wells Street, Frankston.
- You can also request a copy of these policies in another language by emailing us or by calling us directly on 131 851.
- If you need help understanding these policies, call the free interpreter service on 03 9209 0130.
Talk to us
If you have any general or billing enquires, contact us today.