Your say, your services

South East Water invites customers to have their say this month on what’s important to them when it comes to their water and sewerage services. 

The water utility is currently in a service and price planning phase, which means it needs to work out what its projects, prices and charges will be from 2023 to 2028.

In order to do this, South East Water wants to hear from customers about the services they value and the prices they would pay. The feedback will also inform a services and prices plan called a ‘price submission’ which they need to submit to its independent regulator the Essential Services Commission (ESC).

South East Water General Manager Customer and Community Mikala Hehir said the feedback would help the organisation define the services and support it provided to customers to ensure what it delivers aligns with what’s important to its customers and the community.

South East Water listens to customer feedback every day, using these insights to find new ways to provide value for its customers and improve the customer experience.

In addition to its day-to-day engagement, every five years South East Water invites customers to participate in a series of workshops and focus groups to gain in-depth feedback and input from customers on what they value and what will be most important to them from their water provider over the next five years. 

South East Water started these workshops in March 2021 and is keeping its customers updated on its progress here.