Media release – Boil Water Advisory in place for Frankston South

South East Water has issued a Boil Water Advisory for Frankston South because the water pressure in the area has dropped on Sunday 3 August 2025.

The impacted area is within the boundaries of Baden Powell Drive back to the foreshore, between Humphries Rd and Violet St.

Low or no water pressure can let dirty water and/or sediment into the water pipes. When water pressure is low, it means the water isn’t flowing strongly through the pipes. Boiling the water kills any contaminants that might be there.

A Boil Water Advisory is in place until further notice to make sure the tap water in the area is safe to drink while South East Water conducts water testing and investigations.

Emergency drinking water is available to those who need it at: 7 Dunstan St, Frankston South

Customers are asked to bring containers to fill up.

Community members have been advised to take these measures until the advisory is lifted:

• Boil water before drinking, mixing cold beverages, preparing food, making ice, brushing teeth and gargling
• Sponge-bath babies and toddlers to prevent them from swallowing water
• Give pets cooled boiled water or water from an alternative source to drink, such as bottled water.

Water should be cooled before being stored in a clean, closed container for later use. Care should be taken while handling hot water.

South East Water General Manager Strategy and Stakeholder Karen Lau said the utility was working around the clock to return the water supply to normal as soon as possible.

“We’re sorry for the inconvenience to our Frankston South customers. We’ve issued this advisory to protect public health while we undertake some water testing and investigations

“We’ll issue another community update as soon as possible,” said Ms Lau.

South East Water has advised the impacted communities that unboiled water can be used for washing hands, showering and bathing as long as the water is not accidentally swallowed. It’s also safe to use unboiled water for flushing toilets, washing dishes and clothes, and watering the garden.

Customers have been advised to visit their doctor or local medical centre and inform them of the Boil Water Advisory if they’re feeling sick as a result of drinking water.

Frankston South And Frankston customers who need emergency drinking water or have questions about the Boil Water Advisory can contact South East Water’s 24-hour Faults and Emergencies team on 13 28 12. 

For more information on the Boiled Water Advisory visit www.southeastwater.com.au