Have your say on the future of water services in the south east
South East Water customers are invited to have their say on the future of water, sewerage and recycled water services in Melbourne’s south east and the Mornington Peninsula.
The organisation has just launched its biggest-ever community engagement campaign with an online survey for residential and business customers.
Survey responses will help shape South East Water’s Price Submission 2028, which will outline the services to be provided, the infrastructure to be built and upgraded, and the prices to be charged between 1 July 2028 and 30 June 2033.
South East Water General Manager Strategy and Stakeholder, Karen Lau said the organisation is making sure customer and community needs are built into future plans and prices.
“We’re asking our customers what they value most about their water services and their views on future priorities,” Ms Lau said.
“Their answers will help shape how we balance the needs of our growing region and respond to key challenges and opportunities – from building and maintaining reliable water and sewerage infrastructure; to adapting to climate change, harnessing technological innovation and supporting those experiencing financial hardship.”
“What people tell us will help shape what goes ‘in the pipeline’ and how we set our prices”.
In the coming months, South East Water will host a series of in-person and online engagement activities to reach customers and communities from Port Melbourne to Portsea and east to Pakenham, including surveys, pop-up events, interactive online tools and community panels.
South East Water’s ‘Values survey’ is open until Sunday 22 March. Visit the Engage South East Water website to complete the survey, view dates and locations of pop-up events from 1 March to 4 April, and learn more about Price Submission 2028.
About South East Water
We’re a metropolitan water corporation operating in Melbourne’s south east and the Mornington Peninsula, established by the Victorian Government. We support healthy and liveable communities by delivering water, sewerage and recycled water services to more than 1.8 million people (~30% of Melbourne’s population) every day and every night.
We manage almost $5.5 billion in assets across our water and sewerage networks, including pipes, pumping stations, valves and water recycling plants that bring water to our customers and safely take waste away.
Every 5 years, we provide a price submission to the Essential Services Commission (ESC), the water industry’s independent economic regulator. The ESC will review our proposed prices to make sure they’re fair, economically efficient and represent the best value for customers.
Media contact: media@sew.com.au