Keep your information safe and watch out for scams

South East Water is encouraging customers to keep their account information safe and watch out for scams.

Delivering safe and reliable water services is a core part of what we do all day, every day. We safeguard our customers’ wellbeing with healthy water and also with our efforts to help customers guard against cyber scams.

South East Water General Manager Customer Experience, Lara Salembier said that while the organisation wasn’t aware of any cyber threats impacting customers, it was important to be vigilant.

Customers can safely manage their account, including paying and viewing bills, by registering to login into the mySouthEastWater portal.

Customers can check if their water bill is genuine by one or more of the following ways:

• electronic bills only come from South East Water’s official email addresses billing@sew.com.au and reminders from noreply@email.southeastwater.com.au
• all South East Water bills include a unique customer account number
  
• South East Water will never ask for bank details or money to be paid to view or download a bill.
  

If you’re ever suspicious of something South East Water has sent, please call 13 18 51, Monday to Friday between 8 am and 6 pm, to double check. Alternatively, email support@sew.com.au.

Customers can also report scams to the Australian Government agency Scamwatch.gov.au. They also provide some helpful steps customers can take to protect themselves from scams.

For more information visit Ways to spot and avoid scams | Scamwatch