Help if you experience domestic and family violence

Blue words

 - Some words in this book are blue.

 - We write what the blue words mean.

Help with this book

You can get someone to help you

- understand this book

- find more information.

- Contact information is at the end of this book

Acknowledge means we understand the importance of First Nations people’s

- culture

- language

- history.

First Nations people are the Aboriginal and Torres Strait Islander people

In Hawthorn the First Nations people are called the Wurundjeri Woi-wurrung.

This book is from South East Water

We wrote this book to tell you how

we can help if you experience

domestic and family violence.

Domestic and family violence is when

someone hurts

- another person in their family

- their partner.

The violence can be

- abuse

- threats

 - physical violence.

The violence can happen between

- family members

 - partners

- ex partners

- someone who is in your family but is not 

related to you by birth.

The violence can happen when one person

tries to have more power and control.

We call this person the perpetrator.

We can

- make sure information about you is safe and private

 - give financial support to help you stay safe

 - tell you who else can give support

- listen to what you need to feel supported

- train our team about what you need

to feel supported.

You can call our direct line.

Direct line means a number customers can

use to get more support.

Call 1300 771 456

If you call our direct line we will know you are calling to ask about support.

This means we

 - only ask you to share information that you feel safe to share

- try and give you the same person to talk to if you need to call again

We can give extra support to customer who experience domestic and family violence. 

When you call our direct line, you can ask us about extra support.

You can ask us

- how to make sure a perpetrator cannot access your account  with us

 - how to manage a joint account with

someone who has done domestic violence

- how to get help for debt you have with us.

If you are in danger and need help now you

should call triple zero.

Call 000

For more information contact South East Water.

Call 131 851

Website southeastwater.com.au

Email support@sew.com.au

This book is an Easy English version of our

Domestic and Family Violence Policy.

On our website you can read

- the original version of the policy

- our other Easy English books.

Website 

southeastwater.com.au/easy-english/

Use the free Translating and Interpreting

Service or TIS to make a phone call.

You can call the TIS in your language.

Call 131 450

Give the TIS officer the phone number you want to call.

Use the National Relay Service to make a phone call.

You must sign up to the service first.

Website accesshub.gov.au/nrs-helpdesk

Call 1800 855 660