Easy English booklets

South East Water is for everyone

We want to make it easy for all our customers to understand:

Who we are
What we do
How we can help.

Click on a topic below to read an Easy English booklet.

Easy English uses words and images to communicate in a simpler way.

These booklets are also tagged and can be used with a screen reader.

We care about communicating

A note for friends, carers, family members and support workers


We service one of the most diverse water catchments areas in Australia. It's why we’ve worked with accessible information specialists SCOPE to create a series of fact booklets in Easy English. These booklets help to support our customers, who have many different abilities and communications needs. They provide facts about billing, water efficiency and how we can help. They also help to explain the key services provided by South East Water. Easy English is designed to support customers with intellectual disabilities, older adults, or people who speak a language other than English at home. Many people also prefer reading Easy English as it gets straight to the point and saves time

We service one of the most diverse water catchments areas in Australia. It's why we’ve worked with accessible information specialists SCOPE to create a series of fact booklets in Easy English.

These booklets help to support our customers, who have many different abilities and communications needs. They provide facts about billing, water efficiency and how we can help. They also help to explain the key services provided by South East Water.

Easy English is designed to support customers with intellectual disabilities, older adults, or people who speak a language other than English at home. Many people also prefer reading Easy English as it gets straight to the point and saves time