Prices and charges

Ever think about the future? We do. The desalinated water order is one way we’re planning ahead. So you can always rely on us for clean, safe drinking water.

The price you’re paying for drinking water in 2019-20 increased by around $2.50 on average for your quarterly bill to pay for the order of 125 billion litres of desalinated water. Otherwise, we’ve kept our service charges stable and in line with the cost of living (CPI). In 2020-21, on average bills will remain stable.

We’re continuing to deliver against our Five-year Customer Commitment and focus on the areas you told us you value the most, including ensuring we’re protecting our environment and supporting your community, and delivering services that are fair and affordable for all. 

Prices in 2019-20


Residential charges 2019-20 2018-19
Water Service Charge per annum
per quarter
Water Usage
Tier 1 for the first 440 litres of water used per day $2.6301 per kilolitre $2.4441 per kilolitre
Tier 2 for water usage above 440 litres per day $3.3557 per kilolitre $3.1183 per kilolitre
Sewerage Service Charge per annum
per quarter
Sewage Disposal Charge   $0.9707 per kilolitre $0.9580 per kilolitre
Class A Recycled Water Usage Charge $1.9813 per kilolitre $1.9553 per kilolitre 

Our charges and what your bill pays for

Most of what we do you’ll never see, much like the plumbing in your home. Here’s how we use the money you pay on your bill to provide reliable water and sewerage supplies for every customer.


 For help understanding your bill, explore our interactive bill explainer

Water usage

This charge covers the amount of water used at your property, which is recorded by your water meter. We bill this per kilolitre (kl) of water used.

Service charges

Your water and sewerage service charges allow us to maintain, upgrade and expand our water and sewerage networks so we can continue to provide you with high quality drinking water and safe sewerage removal, now and into the future.

Sewage disposal

Your sewage is safely collected and removed, before it is treated for reuse or disposal. Sewage is wastewater from areas of your property like the toilet, kitchen, laundry and bathroom.

Recycled water usage

If your property is supplied with recycled water, your purple meter records the volume of recycled water used. This is billed per kilolitre (kl) used.

Backlog sewerage

The Backlog Sewerage Program enables us to connect properties to the sewerage system and remove them from septic tanks, helping reduce environmental impacts and risks to public health.

Interest charged on unpaid amounts

Any amount not paid in full may accrue interest from the bill’s due date. The interest rate up to 30 June 2020 is 4 per cent per year. Exemptions may apply to customers making payments in line with an agreed payment plan or with an eligible concession card.

Get two water bills?

Or two service charges for a single property title? Please contact us and we'll look into this for you.

Other authorities’ charges

Charges we collect on behalf of others

Parks charge

The parks charge is used by Parks Victoria to maintain places we all enjoy, like Arthurs Seat, the Royal Botanic Gardens, Albert Park Lake, Lysterfield Park, Cardinia Park Reservoir and the Dandenong Ranges National Park. Property owners contribute towards this annual charge, which appears on your July, August or September bill. In 2019, the minimum charge is $79.02.

South East Water collects this charge on behalf of the Department of Environment, Land, Water and Planning. Learn more here or visit the Parks Victoria website for further information.

Waterways and drainage charge

The waterways and drainage charge helps protect and improve the health of our waterways. It also protects us from floods. South East Water collects this charge on behalf of Melbourne Water. In 2019–20, the minimum quarterly charge for most residents is $25.52.

For more information, visit Melbourne Water’s website or contact them on 131 722.