Executive team

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Terri Benson
BBus (Act), CPA, GAICD

Managing Director

Terri was appointed Managing Director of South East Water on 29 May, 2017. A highly experienced Chief Executive Officer, she has held a range of both executive and non-executive director roles in the government utility and private infrastructure sectors. She is a former CEO of SEQWater, a water wholesale utility in south-east Queensland, a former Managing Director of Essential Energy and also a former Chair of the Energy and Water Ombudsman NSW. Prior to joining South East Water, Terri was the Managing Director of Birdon, a diversified engineering and services business providing innovative solutions to the military and marine industries with operations across Australia, USA and Europe. Terri is also a Board Director of CRC for Water Sensitive Cities, and a Board Member of the Water Services Association of Australia.


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Mikala Hehir

General Manager Customer and Community Engagement

​Mikala was appointed General Manager, Customer and Community Engagement in January 2018. Mikala leads the Customer and Engagement group which is responsible for customer, community and stakeholder engagement and strategy, media, communications, design, campaigns and reporting and insights. Mikala brings a wealth of experience to this position from roles at Australia Post, Medibank, NAB, Sensis, Ansett and Myer. Her functions have spanned from external communications, PR and promotions, strategic reputation management, media, government and stakeholder relations, internal communications and change and project management.

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Phil Johnson
BBus (Acc), CPA, GAICD

General Manager Future Water Strategy

Phil leads the Future Water Strategy group, which oversees the strategy, planning, regulation, integrated water management and innovation functions. Oversight of the organisation’s Digital Utility/Internet of Things (IoT) program is also within this group. Phil is also a director of iota Services, a wholly-owned subsidiary of South East Water. Previous roles include Chief Financial Officer and General Manager of Corporate and Commercial, Group Manager Commercial and Technical Services for Utility Services (an alliance formed between South East Water, Thiess and Siemens) and other senior commercial positions within the utilities industry. Phil joined South East Water in 1995.

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Kimberley Lamden
BBus (Acc), CPA, MBA

General Manager Finance and Digital, Chief Financial Officer

Kimberley leads the finance and digital group which oversees the finance, business improvement and business technology services functions of the business. Kimberley has extensive experience in finance and has worked across a number of industries. Kim has previously held senior financial management roles in the energy sector at Jemena, Zinfra and United Energy and Multinet Gas as well as financial management roles for organisations such as Johnson & Johnson and RACV. Kimberley joined South East Water in 2016.


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Charlie Littlefair

BEng (Civil), FIEAust, CPEng, EngExec, NER, APEC Engineer, IntPE(NZ), CMEngNZ, GAICD

General Manager Liveable Water Solutions

Charlie leads the Liveable Water Solutions group, which manages the land development, resource recovery, liveability, connections, reliability, growth and strategic asset management functions of the business. Previously he was General Manager Asset Investment and prior to that General Manager Operations for Metrowater in Auckland. Charlie has more than 30 years of international experience in the water and sewerage industry, having worked for both private and public water utility organisations including Opus International Consultants, Acer Engineering (a subsidiary of Severn Trent Water) and NZ Forest Products across New Zealand, Australia and the United Kingdom. Charlie joined South East Water in 2008.


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Terry Schubach

General Manager Customer Service Delivery

Terry was appointed General Manager, Customer Service Delivery in January 2018. Terry leads the Customer Service Delivery group which oversees our customer service contact centres, water and sewerage network and treatment plants. The group incorporates network delivery, product quality, operational technology, accounts, metering, faults and connections, and business support functional areas. Terry is a senior executive manager having held various senior roles in major corporations and government departments. He has over 27 years’ experience in the planning and development, construction, operation and maintenance of infrastructure assets, projects and programs throughout Australia and internationally. Over the course of his career, Terry has worked in the water, energy, rail and gas sectors and is experienced in corporate business leadership and governance. He has a passion for leading people and safety and developing teams.


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Daniel Sullivan

General Manager iota Services

​Daniel was appointed General Manager iota Services, South East Water’s commercial arm, in August 2017. He has 20 years’ experience in senior management across a variety of sectors, holding senior roles in technology and consulting organisations. Daniel also has 12 years of international experience working with Austrade as a diplomatically-posted senior trade official. He has worked out of Australian embassies in Washington, D.C and Latin America where he developed a sectoral focus on water resource management.


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Bridget Thakrar

General Manager People and Safety

​Bridget leads the People and Safety group, which is responsible for overseeing South East Water’s key people functions of human resources, payroll, employee experience, and safety and wellbeing. She brings a wealth of experience in the people field, gained across various industries including construction and manufacturing at Grocon and Fonterra respectively. She currently sits on the board of Dress for Success South East Melbourne and is an Activator as part of the SheEO movement. Bridget joined South East Water in 2012.