Water works in your area starting late May/early June 2022

You might not notice a lot of the work we do because most of it is beneath your feet. Every day, we’re maintaining and upgrading the pipes and pumps that keep water flowing. With some upcoming works in Chapel St, Toorak Rd and Alexandra Ave, South Yarra you might see us (or our contractor Interflow) around. 

Here’s what to expect while we get the job done.

What we're doing

This project is to upgrade water pipes, so you can always rely on us when you need a drink, a bath or to wash the clothes or dishes.

You shouldn’t notice any change to your water or sewerage services while we work.

If we need to interrupt your water supply, don’t worry, we’ll notify you in advance to organise connection to a temporary supply.

When it's happening

We’re planning to start work in late May/early June until late November 2022. It should take around six months to complete (depending on the weather).

We anticipate that the works will occur during the day time with some night time construction (pending Department of Transport permit approval). Hours of work will be confirmed closer to the time of construction and we will keep you updated. 

What might impact you

We’ll do our best to keep impacts to a minimum, however these are the kinds of things you might notice while we work:

  • More trucks on the streets around you.
  • Less car parks around the work zones.
  • Noise from machinery, like beepers when trucks reverse.
  • A change in normal traffic flow.
  • Our traffic management team will be around to make sure people, bikes and cars can move around safely.

Want to know more? Watch our video 'What you might hear and see' below.

Don't miss these details

We’re working with Interflow to help us.

If you’re a business, you’ll need to make sure that the works and any interruption to water supply don’t affect your emergency fire plan. You’ll also need to let your insurer know.

When we’ve finished the job, we’ll leave things how we found them and make sure we return any areas we’ve impacted as close as possible to their original condition.

During the outbreak of coronavirus (COVID-19) we have changed our engagement practice to ensure our crews can maintain physical distancing. Our COVID-19 update letter can be found below.

Where we will be working

Source: Map data © 2022 Google MyMaps

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Location of pipelines to be upgraded

What you might hear and see

Frequently Asked Questions

We manage a proactive infrastructure program which involves replacing, maintaining and upgrading the existing water and sewerage infrastructure above and below the ground, so you can always rely on us when you need a drink, a bath, to wash the clothes or dishes and every time you flush or send water down the drain. 

We need to upgrade the ageing water mains on Chapel St, South Yarra between Toorak Rd and Alexandra Ave to prevent the area from bursts and flooding. The existing water mains on both sides of the road are approximately 100 years old dating back to the early 1920s and are coming to the end of their lifespan. This project will ensure reliability of the network and cater for future demand in the area.

These works will replace the existing water mains which were constructed in the early 1920s and are coming to the end of their lifespan. The works will:

  • Improve water service reliability into the future.
  • Reduce potential property damage if the water main was to fail.
  • Reduce ongoing maintenance and repair costs.

Site investigative works for the project have been completed prior to commencing construction works. The results of these works will inform the design of the infrastructure.

South East Water has awarded the project contract to Interflow.

We will be renewing and upgrading the water mains on the same alignment as the existing water mains, which are located in the bicycle lanes and parking bays of the northbound and southbound lanes. We will use a combination of open trench and trenchless technology. 

We will renew the northbound lane with open trench technology in sections of approximately 100m at a time. The construction crew will then change methodology for the southbound lane with a mixture of open trench and trenchless technology. To complete the connections of the upgraded water mains, there will be works at the intersections of Toorak Rd and Chapel St and Alexandra Ave and Chapel St.

Construction hours at the intersection of Alexandra Ave and Chapel St and Toorak Rd and Chapel St will be 8 pm to 5 am from Sunday to Thursday, due to permit requirements. We are working with the Department of Transport on a dayworks program for works within Chapel St however we may need to work at other times for safety or technical reasons. If we do, we’ll make sure we let you know in advance so you can plan accordingly.

South East Water and their appointed contractors will keep you informed about the project and construction in your area, and we’ll work with you to discuss your access needs before we start to build.

Our project team will contact you in the lead up to construction to understand more about your deliveries, waste removal and customer access, and work with you to make sure these are not impacted. If we do need to block your driveway for a short period of time, we’ll work out alternative arrangements with you prior to works commencing.

We'll let you know in advance when we need to occupy parking spaces. We do apologise if local parking is impacted but will work to make sure this is for as short a time as possible.

We'll endeavour to make sure your driveway isn’t blocked during construction, but if it is, we’ll let you know beforehand, so you have time to organise alternative parking. But don’t worry. We will be around to help you get out of your driveway in an emergency.

Yes. The central lane will remain open to road users during construction works. 

Other public transport/road services such as bus stops, taxi ranks and rental car/sharing bays may be affected and moved outside of the work zones.

Tram services will not be affected.

No, but please don’t hesitate to call our 24/7 Faults and Emergencies team on 13 28 12 if you experience disruptions at any time.

When we’ve finished the job, we’ll leave things how we found them and make sure we return any areas we’ve impacted as close as possible to their original condition.

No. There is no cost to the property or business owner for these works.


Need to get in touch?

We're here to help.

Chapel Street (4), South Yarra - REF 976488

Contact us via phone

1800 814 900

Contact us via email


Contact us via post

Water and Sewer renewals
PO Box 2268
Seaford VIC 3198

Translator Interpreter Service
All languages 03 9209 0130


National Relay Service (NRS)
TTY: 13 36 77 (ask for 131 851)