Water works in your area starting November 2020
You might not notice a lot of the work we do because most of it is beneath your feet. Every day, we’re maintaining and upgrading the pipes and pumps that keep water flowing, so you can always rely on us when you need a drink, a bath, to wash clothes or dishes, or even to fill a hot water bottle.
With some upcoming works in Cannes Avenue, Toulon Court and Patterson Street, Bonbeach, here’s what to expect while we get the job done.
Where we will be working
Source: Map data © 2020 Google
Location of pipelines to be upgraded
What you might hear and see
Frequently Asked Questions
South East Water manages a proactive infrastructure renewal program, which involves monitoring the condition of our water and sewerage networks and undertaking upgrade works as needed. The aim of this program is to deliver reliable water and sewerage services to our customers and community.
The Water Renewal Program involves replacing water mains in nature strips and roadways.
The rehabilitation and/or replacement of the water main will:
- Improve water service reliability
- Reduce potential property damage if the water main were to fail
- Reduce maintenance and repair costs of the water main
South East Water will provide notices of their intention to work in an area prior to the work commencing. If the works are deferred, we will send you another notification of the new proposed start date. South East Water will install project signage at the work area approximately three days prior to commencing the works.
The new water main will be laid in the nature strip or, if necessary, in the road. Wherever possible, trenchless construction techniques will be used to minimise disturbance to the community.
All works, including service connections, have been carefully planned to minimise any disruptions to your water service. Water will remain available throughout construction unless otherwise advised. We will notify you at least 48 hours in advance of any planned service disruptions. If you have any water supply requirements other than normal domestic or business use (e.g. health related needs), please let us know so that we can arrange an alternative water supply.
During the course of the works, and depending on the renewal methodology, we may need to supply your property with water via a temporary service pipe, which will ensure minimal disruption to your water services. The temporary water supply is supplied via a small diameter plastic service pipe (usually black, blue or white) running along the front of the affected properties in your street.
We work closely with affected businesses to minimise disruption wherever possible and determine the most suitable time to complete the works. Businesses with fire services should note that water will not be provided for sprinkler systems during construction if temporary water services are used during construction.
At various locations along the water main alignment, the pipe may be laid across property driveways. In most cases, the construction crew will be able to drill underneath driveways so that customers can access their property at all times. Where drilling is not possible, we will adopt an open cut excavation method. In the event where driveway access is impacted, we will notify you well in advance so that alternative access arrangements can be made.
In the event when temporary pipe is laid across driveways the Project Team will install crossing ramps designed for normal vehicle use. Please ensure drivers use the ramps at a slow speed without stopping. Damage may occur to the temporary pipes if drivers stop and restart on top of the ramp.
Immediately after the works are complete, we will apply top soil and seed to grassed areas affected by the works and, where possible, reinstate the area to its original condition. The Project Team will also repair any impacts to the road, footpath and driveways or arrange for these to be repaired by Council. We will provide you with further information about temporary and permanent reinstatement works once the water main renewal work is complete.
There is no cost to the property owner for these works.
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