We know that turning on the tap to find no water can be worrying.
- Check South East Water LIVE to see if the water is off in your area.
- Check if your stop tap has been turned off accidentally. That's the main tap near your water meter.
Part of a block of units/apartments? Check the main shared meter – it’s usually located out the front of the block.
Why don’t I have water?
There are a few reasons why you might not have any water right now.
A burst water pipe/emergency works
In emergency situations we might not be able to notify you of an interruption. But rest assured, we’ll fix the problem as soon as we can.
You can also register to receive notifications about emergency works in your area via mySouthEastWater. So you’ll always know what’s going on.
Usually we’ll notify you at least 48 hours in advance by dropping a card in your letterbox, but sometimes letterboxes get missed.
The stop tap is off
Someone may have turned this off to undertake works. Stop taps are on when turned anti-clockwise fully.
An issue on your property
Check for leaks or a burst you might not have been aware of. The quicker you get it sorted, the better.
Need a plumber?
If the issue is on your property, contact a licensed plumber to fix it for you. South East Water Priority Plumbing is on hand to assist you 24 hours a day, seven days a week.