Price changes for renters with concession

What are the main changes to my bill?

Our pricing and charges are changing. An average bill will increase by 3.28%*, so we can continue to deliver and improve our services to you.

Concession
Financial support
Dialysis

This applies to customers who hold a valid concession card. If you hold a valid concession card, it must be registered with us for you to receive any eligible discount on water and sewer usage.

Full discount

As a customer with an eligible concession card, you’ll still receive your full discount.

A simpler bill

The sewage disposal charge will now be included in a new water usage price, removing an item from your bill. So, your water saving efforts will have a bigger and more direct impact on your bill.

This applies to customers who are part of our financial support program:

Digital meter

If you’re in our financial support program, we’ll put you on our priority list to receive a free digital meter. This means that you can check your water use daily, and find expensive leaks sooner. Contact customercare@sew.com.au to apply.

A simpler bill

The sewage disposal charge will now be included in a new water usage price, removing an item from your bill. So, your water saving efforts will have a bigger and more direct impact on your bill.

Full discount

If you're a customer with an eligible concession card, you’ll still receive your full discount.

This applies to customers who have a haemodialysis machine at home.

42KL of free water

As a customer with a haemodialysis machine, you’re still eligible for 42KL of water free every quarter.

A simpler bill

The sewage disposal charge will now be included in a new water usage price, removing an item from your bill. So, your water saving efforts will have a bigger and more direct impact on your bill.

Full discount

If you're a customer with an eligible concession card, you’ll still receive your full discount.

* Based on an average residential renter, with water usage of 150 kilolitres per year.

An average bill for a renter with a concession could look like...

Depending on the number of people in your household, your bill will look different.

1-2 people
per household

3.19% more than

last year

$66.25 per quarter**

Approx. $265 per year
Concession discount up to 50%

3-4 people
per household

3.28% more than

last year

$131.50 per quarter**

Approx. $526 per year
Concession discount up to 50%

5+ people
per household

5.22 % more than

last year

$290.50 per quarter**

Approx. $1,162 per year
Concession discount up to $354.10

** This includes water and sewer usage charges.

Note: If you have a water and sewer connection, you could receive a concession discount of up to $354.10 per year. Concession discount may vary if you are a water-only customer.

FAQs

As a renter, what's included in my bill?

Renters pay for water and sewer usage, and don’t pay for service charges like Parks or Waterways and Drainage which are covered by the rental provider or landlord.

I don't have a concession, nor am I on dialysis. What other information is available to me?

You can visit the renter page to see how this these changes will affect you.

I'm a rental provider/home owner, is this relevant to me?

Yes, you can visit the home owner with concession page to see how these changes will affect you.

If you do not have a concession nor are on dialysis, please visit the home owner page to see how these changes will affect you.

Need more support?

If these changes have affected you and you need some extra support, we can help. Find out more about what support is available to you.

Learn more