Price changes for home owners

What are the main changes to my bill?

Our pricing and charges are changing. An average bill will increase by 2.98%*, so we can continue to deliver and improve our services to you.

A simpler bill

The sewage disposal charge will now be included in a new water usage price, removing an item from your bill. So, your water saving efforts will have a bigger and more transparent direct impact on your bill.

Quarterly drainage

If you previously paid your Waterways and Drainage service fee on an annual basis, this is now quarterly. This means that this charge will be spread across the year.

Quarterly Parks charge

We’re spreading the annual Parks charge out across the year by collecting it in quarterly instalments. Helping you to even out your bills and making it easier for you to budget.

* Based on an average residential owner occupier, with water usage of 150 kilolitres per year.

An average bill for a home owner could look like...

Depending on the number of people in your household, your bill will look different.

1-2 people
per household

2.84% more than

last year

$182 per quarter**

Plus quarterly charges of:

$21.21 for Parks
$29.54 for Waterways and Drainage

3-4 people
per household

2.98% more than

last year

$247.40 per quarter**

Plus quarterly charges of:

$21.21 for Parks
$29.54 for Waterways and Drainage

5+ people
per household

4.47% more than

last year

$406.30 per quarter**

Plus quarterly charges of:

$21.21 for Parks
$29.54 for Waterways and Drainage

** This includes water and sewer usage and service charges.

Note: We collect the Parks charge on behalf of the Department of Energy, Environment and Climate Action (DEECA) and the Waterways and Drainage charge on behalf of Melbourne Water. Both of these charges are now quarterly.

Note: If you are a rental provider of an individually metered property, you are responsible for the water and sewer service charges, and Parks, Waterways and Drainage charges. The renter, if registered with us, is responsible for water and sewer usage.

FAQs

I’m a renter, is this relevant to me?

Yes, you can visit the renter page to see how these changes will affect you.

If you have a concession or are on dialysis, please visit the renter with a concession page to see how these changes will affect you.

I have a concession or am on dialysis. What other information is available to me?

You can visit our home owner with a concession page to see how these changes will affect you.

Need more support?

If these changes have affected you and you need some extra support, we can help. Find out more about what support is available to you.

Learn more