What are the main changes to my bill?
Our pricing and charges are changing. An average bill will increase by 2.98%*, so we can continue to deliver and improve our services to you.
- Financial support
This applies to customers who hold a valid concession card. If you hold a valid concession card, it must be registered with us for you to receive any eligible discount on water and sewer usage.
This applies to customers who are part of our financial support program:
This applies to customers who have a haemodialysis machine at home:
* Based on an average residential owner occupier, with water usage of 150 kilolitres per year.
An average bill for a home owner with a concession could look like...
Depending on the number of people in your household, your bill will look different.
** This includes water and sewer usage and service charges.
Note: We collect the Parks charge on behalf of the Department of Energy, Environment and Climate Action (DEECA) and the Waterways and Drainage charge on behalf of Melbourne Water. Both these charges are now quarterly.
Note: If you have a water and sewer connection, you could receive a concession discount of up to $354.10 per year. Concession discount may vary if you are a water only customer.