Price changes for home owners with concession

What are the main changes to my bill?

Our pricing and charges are changing. An average bill will increase by 2.98%*, so we can continue to deliver and improve our services to you.

Concession
Financial support
Dialysis

This applies to customers who hold a valid concession card. If you hold a valid concession card, it must be registered with us for you to receive any eligible discount on water and sewer usage.

Full discount

As a customer with an eligible concession card, you’ll still receive your full discount.

A simpler bill

The sewage disposal charge will now be included in a new water usage price, removing an item from your bill. So, your water saving efforts will have a bigger and more direct impact on your bill.

Quarterly Parks charge

We’re spreading the annual Parks charge out across the year by collecting it in quarterly installments. Helping you to even out your bills and making it easier for you to budget.

This applies to customers who are part of our financial support program:

Digital meter

If you’re on our financial support program, we’ll put you on our priority list to receive a free digital meter. This means that you can check your water use daily, and find expensive leaks sooner. Contact customercare@sew.com.au to apply.

A simpler bill

The sewage disposal charge will now be included in a new water usage price, removing an item from your bill. So, your water saving efforts will have a bigger and more direct impact on your bill.

Quarterly Parks charge

We’re spreading the annual Parks charge out across the year by collecting it in quarterly installments. Helping you to even out your bills and making it easier for you to budget.

Full discount

If you're a customer with an eligible concession card, you’ll still receive your full discount.

This applies to customers who have a haemodialysis machine at home:

42KL of free water

As a customer with a haemodialysis machine, you’re still eligible for 42KL of water free every quarter.

A simpler bill

The sewage disposal charge will now be included in a new water usage price, removing an item from your bill. So, your water saving efforts will have a bigger and more direct impact on your bill.

Quarterly Parks charge

We’re spreading the annual Parks charge out across the year by collecting it in quarterly installments. Helping you to even out your bills and making it easier for you to budget.

Full discount

If you're a customer with an eligible concession card, you’ll still receive your full discount.

* Based on an average residential owner occupier, with water usage of 150 kilolitres per year.

An average bill for a home owner with a concession could look like...

Depending on the number of people in your household, your bill will look different.

1-2 people
per household

2.84% more than

last year

$182 per quarter**

Plus quarterly charges of:

$21.21 for Parks
$29.54 for Waterways and Drainage

Concession discount of up to $354.10 per year

3-4 people
per household

2.98% more than

last year

$247.40 per quarter**

Plus quarterly charges of:

$21.21 for Parks
$29.54 for Waterways and Drainage

Concession discount of up to $354.10 per year

5+ people
per household

4.47% more than

last year

$406.30 per quarter**

Plus quarterly charges of:

$21.21 for Parks
$29.54 for Waterways and Drainage

Concession discount of up to $354.10 per year

** This includes water and sewer usage and service charges.

Note: We collect the Parks charge on behalf of the Department of Energy, Environment and Climate Action (DEECA) and the Waterways and Drainage charge on behalf of Melbourne Water. Both these charges are now quarterly.

Note: If you have a water and sewer connection, you could receive a concession discount of up to $354.10 per year. Concession discount may vary if you are a water only customer.

FAQs

I don't have a concession or am on dialysis. What information is available to me?

You can visit the home owner page to see how these changes will affect you.

I’m a renter, is this relevant to me?

Yes, you can visit the renter page to see how these changes will affect you.

If you have a concession or are on dialysis, please visit the renter with a concession page to see how these changes will affect you.

Need more support?

If these changes have affected you and you need some extra support, we can help. Find out more about what support is available to you.

Learn more