Pay your bill
Love choice? So do we. That’s why we offer lots of ways to pay.
BPAY
- Pay your bill through your internet banking, up to $20,000.
- BPAY Biller Code: 24208
- You can find your reference number on your bill
AusPost
- Pop into any Australia Post outlet to pay in cash or card to pay your bill in full. Unfortunately, partial payments are unable to be processed.
Phone
- Give us a call 24/7 on 1300 659 658 to pay by Visa or Mastercard. Make sure to have your card details and latest bill ready.
You can download a PDF copy of your South East Water bill anytime at mySouthEastWater. Up to three years of bill history is available online.
Direct debit is the easiest way to pay your bill. You'll still get your bill every three months, but the amount due will be automatically deducted from your nominated bank account or credit card. You don't have to do a thing!
Direct debit can be easily set up via mySouthEastWater, log in or grab a copy of your bill to register.
If your bill is higher than expected, there could be a few reasons why. Check our handy guide for help you work out the cause of a high bill.
If you're struggling to pay your bills, need some support, or are experiencing family violence, we're here to help.
Call our Customer Service team on 13 16 94 (Monday to Friday 8 am – 6 pm) for a confidential chat or email customercare@sew.com.au.
Together, we’ll work out a plan to help you pay and manage your water and sewerage bill.
We have a range of payment support options available, including more time to pay.
Do you find smaller, more frequent payments easier to manage? Like thousands of our customers, you can try bill smoothing and spread the cost of your bill with a payment plan, making fortnightly or monthly payments.
You could save up to $354.10 each year if you have a valid health care, pensioner or DVA card. You can add or manage your concession details online through mySouthEastWater.
You can download a PDF copy of your South East Water bill anytime at mySouthEastWater.
The Utility Relief Grant is provided by the Department of Families, Fairness and Housing and if eligible, they will contribute up to $650.00 towards an overdue water bill.
Call us on 13 16 94 to check if you're eligible. We can also help you apply and provide you with an application form.
South East Water Easy English information
We're making South East Water information more accessible. To do this we're working with information specialists SCOPE to create a series of fact booklets in Easy English.
These booklets help to support our customers, who have many different abilities and communications needs. They provide facts about billing, water efficiency and how we can help. They also help to explain the key services provided by South East Water.