​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Understand your digital meter


Your digital meter records information about your water usage and sends us daily updates about your usage. You can access this information on mySouthEastWater. We'll send you notifications if we think you might have a leak so you can quickly find and fix any issues in your home.




How to read your digital meter


  1. Locate your water meter. It's outside and usually located near the front of your property. 
  2. Open the cover of your meter by pushing forward and lifting at the latch.
  3. Put your finger over the three dots to turn on the screen - these dots are light sensors*.
  4. The first screen you'll see is the accumulative usage reading. This reading tells you how many kilolitres (1000s) of water has  passed through your meter since we installed it. For example, if your kL reading says 35.24000, this means 35,240 litres of water has been consumed at the residence.
  5.  You can move to different screens that show you different types of data such as kilolitre per hour, temperature, pressure, accumulative running time in hours and the date. Change screens by putting your finger on the three dots for three seconds.
  6. The  screen will return to the 'home screen' (accumulative usage) after around three minutes. 

*if it's dark outside, you can turn on the screen and change screen settings by holding a torch or the light from your phone over the three dots.  


How to check for leaks with a digital meter



A leak on your property could result in higher-than-normal water usage and an unexpected increase in the cost of your water bill. You can do a quick leak check with the following steps:

  1. Turn off all the taps at your home, except the stop tap next to the water meter and at the toilet
  2. Make sure no one is using any water at your home while you’re testing.
  3. Open the cover of your meter and turn on the screen by putting your finger over the three dots.
  4. Change to the kL/h screen by putting your finger over the three dots for three seconds (this should be the second screen setting). This will tell you how many kilolitres per hour is flowing through your meter.
  5. If there is no water being used at your home, the kL/h reading should be 0.00000
  6. If there is a leak, the kL/h screen will have a reading. For example, if the kL/h screen says 0.58000, this means 580 litres per hour (or 9.7 litres per minute) is flowing through your meter, and indicates there may be a leak that needs fixing.​


 

I have a leak. What's my next step?

 

If you're an owner/ occupier

Contact an independent licensed plumber immediately.

You can use your own plumber, or you can choose our trusted plumbing partner South East Water Priority Plumbing on 1300 760 306. They work 24/7 across Melbourne’s south-east and can help you with a range of plumbing services. We guarantee the work of all of their licensed plumbers, plus their rates are competitive.

If you’re a tenant of a rental property

Contact the agent or owner of the property immediately. It's important that you encourage your landlord/agent to repair the leak as soon as possible as you’re responsible for all the costs associated with the leak, including the water usage costs (i.e. you pay for the leaking water).


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Still have an analogue meter?


See our check for leaks page for analogue meters

Check for leaks

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Take a look at our read your meter page for analogue meters.

Read your meter


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