Read your water meter

How much water are you using? The simplest way to find out is to read your water meter.

Have you received a meter reading card in the mail? If we can’t gain access to your property we’ll leave a card in your letterbox asking you to read the water meter yourself and tell us the results.

Where is your water meter?

Your water meter is usually located close to the front of the property, often just inside the fence. You might need to have a ‘dig around’ to find it. It’s a good idea to keep your water meter free from plants or mulch.

Another useful piece of equipment to know about is your stop tap, which normally sits right next to the water meter. You can use this stop tap to turn off the water supply to your house in an emergency such as a burst pipe. Learn more about leaks.

How to read your water meter

It’s simple to read a water meter. There are different types of water meters and they need to be read in slightly different ways. You’ll find instructions on your meter reading card.

Watch this video to find out how to read your water meter. It’s simple!


Do you have the right concrete clearance?

This is an important question to us. We need access to your water meter just in case we need to replace it. We replace water meters that are getting too old or meters that have stopped altogether. Here’s what you need to know about concrete clearance:

  • If you install a concrete ‘mower strip’ around your water meter, the concrete should only surround the vertical risers of the meter assembly where they enter the ground (see diagram below).
  • The horizontal pipes and the body of the meter must be left clear of concrete at all times.
  • Placing plastic or UPVC sleeves around the vertical rises before the concrete is poured will enable us to replace the meter without removing the concrete.
For more information phone us on 131 851.