Check for leaks

Investigating your home water use is a helpful way to find leaks around your home and garden. It's also a handy way to make sure you're not using or paying more than you need to - saving you water and money.

Watch this video to learn how to check for leaks using your water meter.


How to conduct a home water audit

Checking fittings and appliances for faults and leaks
  • Plumbing fittings: taps, toilet, shower, hot water service
    Fixing one dripping tap can save up to 20,000L a year.
  • Water appliances: washing machine, dishwasher, evaporative cooler
    Old or faulty appliances can use up to 20,000L a year.
  • Garden watering systems: irrigation connections, timers
    Wet patches in the garden can indicate faults or leaks.
Common reasons for increased water use
  • Have you had more people in your home?
    New additions to your household or visiting guests can increase water use.
  • Have your garden watering needs changed due to new plants/lawn or season?
    Warmer seasons and establishing new gardens can increase water use.

How to check for water leaks

A leak on your property can contribute to high water use and a sudden increase in the cost of your water bill.

Step 1: Locate your water meter.

Houses: Your meter is outside and usually near the front gate or fence.

Units or apartments:
Your meter is connected to the main water meter and it may be near your front door or in a service cupboard. If you're unsure, contact building management.


Step 2: Turn of all taps, except the stop tap next to the water meter and at the toilet.

Step 3: Make sure no one uses any water during testing time (10 minutes).

Mechanical dial meter:
Record all of the numbers displayed on the dial.
Wait 10 minutes and record the number again. This is your second meter reading.
If any of the numbers have changed, you may have a leak.

Clock meter:
Watch the tell-tale wheel, the tell-tale wheel does not have numbers.
If the tell-tale wheel moves, you may have a leak.

Step 4: If you suspect a leak, it's best to repeat the test. If the numbers change or the wheel moves, see below.

I have a leak. What's my next step?

Turn off the stop tap on your meter and keep it turned off when possible. 

If you are an owner/occupier, contact an independent licensed plumber immediately.

Another option is to get in touch with our trusted plumbing partner South East Water Priority Plumbing on 1300 760 306. They work 24/7 across Melbourne’s south-east and can help you with a range of plumbing services. We guarantee the work of all of their licensed plumbers, plus their rates are competitive.

If you are a tenant of a rental property, contact the agent or owner of the property immediately. It's important that you encourage your landlord/agent to repair the leak as soon as possible as you are responsible for all the costs associated with the leak, including the water use costs (i.e. you pay for the leaking water).


What am I responsible for?