Water in south-east still a top drop


South East Water’s Annual Drinking Water Quality Report is now available online and shows that drinking water in Melbourne’s south-east has met all standards set by the Victorian Department of Health and Human Services.
The standards set out a number of water quality measures, including microbiological, physical and chemical properties.
In 2017–18, South East Water took over 8,000 samples from the water supply system to make sure customers received affordable, reliable and high-quality drinking water. They found no E.coli per 100 millilitres (mL) in any sample taken.
South East Water’s water quality customer complaints continued to go down and remain well below the Essential Services Commission’s targets.  Approximately 1 complaint per 1,000 customers represents the lowest complaint numbers the organisation has had over the past five years. This pleasing result has been attributed to a number of improvements made between South East Water and its contractual partners who assist with network operations and the maintenance of chlorination units.
South East Water also completed a HACCP re-accreditation audit, successfully meeting requirements for the 19th year in a row.
South East Water Managing Director Terri Benson said the report reflected the organisation’s hard work in delivering safe and reliable services to everyone.
“We understand the role drinking water plays in the everyday health and wellbeing of our customers, community and environment. That’s why we work around the clock to closely monitor drinking water to make sure it’s always safe for everyone to use.
“Our efforts this year have been fantastic but we’re always looking and thinking ahead. We’ll continue to improve the way we operate our network, engage with our community and provide more ways for our customers to learn about their water supply.
“It’s all part of our commitment to get the basics right always as we deliver healthy water for life,” said Ms Benson.
To view South East Water’s Annual Drinking Water Quality Report 2017–18, visit: