Support for our community affected by Bunyip State Park bushfires


In recent weeks, we’ve been saddened to see how the Cardinia Shire community has been among the most affected by the Bunyip State Park fires.

While the fires have now been contained, recovery will be a long and challenging process.

We understand that this may be a very difficult time for some of our customers. We'd like to let those who have been affected know, we're here to help.

Customer Service Delivery General Manager Terry Schubach said the organisation understands that many affected customers would be facing different challenges and have different needs.

“We encourage you to call us on 13 18 51 to discuss what support options we can offer you at this time.

“Payment plans, government grants and free financial counselling are some of the many options that may be available to you. Please get in touch so we can help you,” said Terry.

Our Customer Care team have already spoken with and put support solutions in place for number of customers who’ve been affected by the bushfires.

Earlier in the month, we worked in partnership with Cardinia Shire Council to provide immediate relief to residents and animals affected by the fires.

The crews went street-by-street and house-by-house providing help to more than 200 properties with damage assessments, flushing out water tanks and replenishing water supplies to houses that have been without water for many days. They also provided many other support services, including providing water for animals returning wandering livestock, plumbing repairs, investigating leaks, replacing melted meters and liaising with property owners about other issues.

We’re proud of our employees, Priority Plumbing team and the water carters who not only were out in the community over the long Labour Day weekend reaching out to affected families, but are continuing to provide support to the community helping them to recover.