Digital Utilities 2019 – we're in the spotlight


Our Operations Technology Manager, Andrew Forster-Knight was awarded Utility Innovator of the Year at the Digital Utility Awards on Thursday 21 March. This award honours the individual making the biggest contribution to the digital transformation of their utility.

The award recognised Andrew for pioneering the development of several IoT-enabled water solutions like OneBox® and Advanced BlokAid®.

We’d also like to congratulate the wider operational technology team for their work on these great innovations.

Our Customer Service Delivery General Manager, Terry Schubach congratulated Andrew on the award, which he said was a reflection of the outstanding work being done to continue to transform our organisation to a forward-thinking digital utility.

"This award is a fantastic acknowledgment of the work that Andrew has done with us, from starting out in the graduate program, to harnessing and inventing technology-based solutions with his team. Solutions like Advanced BlokAid® represent the future of our organisation and demonstrate not only our commitment to transforming our networks, but also our commitment to enhancing our customers’ experience with us by helping to prevent disruptions and environmental impacts caused by blockages, bursts and leaks that may eventuate into spills,” said Terry.

“I’m incredibly proud of the progress we’ve made in our digital transformation and congratulate Andrew on receiving this award – very well deserved!”

We were also a finalist for the Digital Utility of the Year category which honours the water utility showcasing the best use and implementation of digital technologies, tools and processes across their organisation. The awards recognised us for the creation of Aquarevo, Australia’s most water and energy efficient residential development and Advanced BlokAid®, an advanced internet of things (IoT)-enabled sensor and analytics platform that provides remote oversight of wastewater networks in real-time.

Digital Utilities 2019 was a two-day event that provided delegates with the tools to use digital technologies to accelerate and transform their organisations.

We were honoured to have our Managing Director, Terri Benson on the esteemed panel of speakers which included chief information officers, general managers of strategy, technology and innovation, and heads of digital at Australia’s major water and energy utilities. The experts shared and discussed their in-depth knowledge about cutting-edge technologies and the challenges and benefits of digitisation.

Terri provided insights into how we at South East Water are designing and implementing localised integrated water management solutions to help address concerns around water security in the city; how we’re really active with technology, inventing new solutions and adopting others to provide increased value to our customers, and how we engage with the community to help ensure the successful application of new technology.

The digitisation of utilities is the greatest challenge currently facing the utility sector but we’re brave, bold and stepping up to lead the change while always keeping the focus on creating a better world for our customers.