Your satisfaction

We take our service obligations seriously – and we want to know what you think.

Head to our ‘Have your say, we’re listening’ page, to help us shape the future of your water and sewerage services and the price you pay for them.

For information on our service commitments, view our complete customer charter.
Provide feedback to help us understand what we’re doing well and where we can improve and if you are unsatisfied with any part of our service, please visit the complaints page.