Your satisfaction

We take our service obligations seriously – and we want to know what you think.

If you have a question about your account, you can submit an enquiry form, and we will respond to your enquiry within three business days. If you would prefer to speak to us you can contact us​ by phone.

For information on our service commitments, view our complete customer charter.
Provide feedback to help us understand what we’re doing well and where we can improve and if you are unsatisfied with any part of our service, please visit the complaints page.