Who we serve

We provide water, sewerage and recycled water services to residential, commercial and industrial customers totalling more than 1.7 million people in Melbourne’s south east.

Our service region covers 3,640 square kilometres from Port Melbourne to Portsea and some 30 kilometres east of Pakenham. We manage a water and sewer network made up of:

  • more than 24,000 kilometres of pipeline
  • 81 water pump stations
  • 259 sewage pump stations
  • nine recycled water pump stations
  • eight water recycling plants
  • one stormwater treatment plant.

We are a state owned corporation responsible to the Department of Environment, Land, Water and Planning. We are regulated by the Department of Health and Human Services for drinking water quality, the Environment Protection Authority for recycled water quality, and the Essential Services Commission is the water industry’s economic regulator.

We collect waterways and drainage charges on behalf of Melbourne Water, and the annual parks charge on behalf of Parks Victoria.

Our corporate plan  sets our strategic direction, and we report on our performance every year in our annual report and our annual drinking water quality report.

Detailed map of South East Water's service area (pdf, 1Mb)