Prices and charges changing from 1 July
From 1 July 2023 South East Water customers can expect their bills to look a little different, with new pricing and charges set to make bills simpler.
South East Water will remove the fixed sewage disposal charge from water bills and incorporate sewage disposal into a new water usage tariff. This means customers’ water saving efforts will have a bigger and more direct impact on reducing their bills.
South East Water’s typical household bills will increase by 2.98%*, significantly lower than the 7% inflation figure.
The changes follow the Essential Services Commission’s final determination on South East Water’s Price Submission for 2023–28 on 23 June 2023. The 5-year customer commitment demonstrates South East Water’s intention to deliver healthy water for life for customers, community and environment, now and into the future.
South East Water Managing Director Lara Olsen said the organisation was committed to delivering what mattered most to customers – healthy and reliable water and waste water services, as well as simple and stable bills that reward their efforts to save water.
“We’re proud to be providing customers with simpler bills, making it easier for them to budget, and continuing our digital metering rollout across the south-east.
“Our digital metering rollout is one of the largest in Australia and provides customers with the ability to securely monitor water use and identify potential leaks. With over 90,000 meters installed so far, this has saved our customers almost 800 million litres of drinking water and over $3.3 million off bills”.
South East Water Managing Director, Lara Olsen
For 2023–28, South East Water also looks to the future with a record $1.9 billion investment in infrastructure projects to meet the demands of a growing population and the impact of a changing climate. For more information on South East Water’s 5-year customer commitment visit www.southeastwater.com.au
For more information about prices and charges visit southeastwater.com.au/pricing2023.
This includes information for customers who pay a Parks charge which will soon be spread out across quarterly bills instead of a single annual charge, making it easier for customers to budget.
*South East Water based this on an average residential owner occupier, with water usage of 150 kilolitres per year.
For further information or enquiries
Contact us at media@sew.com.au.