Prices and charges

Prices in 2017-18 have been kept below inflation, and reflect what was proposed for the fifth and final year of our current price plan (2013-18). We're currently planning our next water price submission for 2018-23, and you're invited to have your say and participate in our price planning process. Simply visit yoursay.southeastwater.com.au

The prices we pay on our bills contributes towards the management, maintenance and 24/7 operation of our 24,700 kilometre network of water, sewer and recycled water pipes.  

Explore our interactive guide which explains more about the charges on your bill, or refer to this breakdown of what your bill pays for.

Prices in 2017-18

 

Residential charges
Water Service Charge per quarter $30.27
Water Usage Charge
Tier 1 for the first 440 litres of water used per day $2.6651 per kilolitre
Tier 2 for water usage above 440 and up to 880 litres per day $3.2366 per kilolitre
Tier 3 for water usage above 880 litres per day $3.8615 per kilolitre
Sewerage Service Charge per annum
per quarter
$384.48
$96.12
Sewage Disposal Charge   $1.8803 per kilolitre
Class A Recycled Water Service Charge per quarter ​$6.01
​Class A Recycled Water Usage Charge   ​$2.3169 per kilolitre

Government Water Rebate

On the first residential bill each financial year between 2014 and 2017, customers who receive water usage charges will receive a $100 Government Water Rebate.

Interest on unpaid amounts

Bill amounts not paid in full may accrue interest daily from the bill's due date at the current interest rate. Until 30 June 2018, the interest rate is 5.5 per cent per year. Exemptions may apply to customers making payments in line with an agreed payment plan or with an eligible concession card.

We can help you to set up a payment plan to ensure you never miss a bill payment, which means you can avoid incurring interest on your bill.

Interest is charged on unpaid amounts to encourage customers to pay on time. This means we can direct our resources away from debit recovery and focus on what really matters - providing the best water and sewerage services. This is another way we're working smarter and implementing productivity improvements so we can deliver the best customer experience.

What is the Parks Charge?

The Parks Charge is part of what makes Melbourne's iconic destinations ideal for visitors and our city a great place to live. It helps look after the zoos, gardens, parks and trails we all enjoy. It is an annual charge that will appear on your July, August or September bill. In 2017, the minimum charge is $75.85.

South East Water collects this charge on behalf of the Department of Environment, Land, Water and Planning. Refer to the support page for more information on the Parks Charge. For information on Melbourne's parks, visit the Parks Victoria website.

What is the Waterways and Drainage Charge?

The Waterways and Drainage Charge helps protect and improve the health of our waterways. It also protects us from floods. South East Water collects this charge on behalf of Melbourne Water. In 2017–18, the minimum quarterly charge for most residents is $24.72.

For more information about this charge, including information relating to properties falling within the new urban growth boundary and previously exempt farms, visit the Melbourne Water website or contact Melbourne Water on 1800 034 505.

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