Payment options and assistance

Whether you need support paying your bill, or just handy ways to manage your payments, we’re here to help. Tap into the solution that works for you.

Payment plans

Do you find smaller, more frequent payments easier to manage? Like thousands of our customers, you can spread the cost of your bill with a payment plan, making fortnightly or monthly payments.

To set up a payment plan, follow the easy steps at mySouthEastWater (if you haven’t already, you’ll need to register first) or phone us on 131 851.

Centrepay

If you receive a Centrelink benefit, Centrepay might suit you. It’s a free service that makes regular deductions from your Centrelink payments and puts them directly onto your water and sewerage bill.

To set up a Centrepay arrangement phone us on 131 851 or contact Centrelink for more information.

Concessions

If you have an eligible concession card from Centrelink or Department of Veterans’ Affairs you could receive a discount of up to $305.50 for the 2016-17 financial year on your water and sewerage bill.

You can register your concession at mySouthEastWater or phone us on 131 851.

Need more time to pay?

If you need more time to pay your bill you may be able to access an extension. To request a payment extension visit mySouthEastWater or phone us on 131 851.

South East Water Assist

If it’s hard to meet your financial commitments, including paying your water and sewerage bill, you’re invited to have a confidential chat with a team member from our dedicated South East Water Assist program. They’ll listen to your individual circumstances then work with you on a plan to help you pay and manage your water and sewerage bill.

Tap into South East Water Assist for short and long-term support options such as:

  • tailored payment arrangements
  • information and advice about how much water your home uses – plus tips to reduce your water use so you’re not using and paying for more than you need. (You may also receive a free water audit or plumbing assistance)
  • government grants and programs
  • free financial counselling services

Have a confidential chat with our South East Water Assist team on 9552 3540 (Monday to Friday, 8 am – 5 pm) or email southeastwaterassist@sew.com.au for more information.