Alerts and notifications

On Thursday 1 February, 2018, South East Water became aware of a problem with the water supply in a commercial property in South Melbourne, where a small amount of gas was detected in the water supply within the property. As a precaution, South East Water has flushed the water supply in the local network and can confirm that the water in the area is safe to drink. South East Water has notified the Department of Health and Human Services and will continue to monitor the network over the coming days. We have been in touch with nearby customers, however, those seeking further information can contact South East Water on 132 812.
For live updates on works, repairs and outages in your area, visit South East Water LIVE


 ​ Melbourne food and oil interceptors (grease traps) get the standard treatment (465Kb)

Melbourne's metropolitan water retailers have standardised food and oil interceptors across Melbouorne, making the design and installation processes easier for customers.


 ​High time for underground makeover in Prahran East Village (241Kb)

As part of its commitment to delivering reliable and safe water and sewer services into the future, South East Water is commencing the renewal of a 100-year-old water main on High Street Prahran


 ​Bill simulator gives water customers a say on what they pay (315Kb)

Households across Melbourne’s south east will have a unique opportunity to help shape their water bills over the next five years with the launch of South East Water’s bill simulator:


 New lease of life for Mentone, Parkdale, Mordialloc 1930s sewers (257Kb)

As part of its commitment to delivering reliable and safe water and sewer services, South East Water is commencing a $2.6 million project to renew a pair of eighty-year-old sewer mains spanning the suburbs of Mentone, Parkdale and Mordialloc.


 South East Wate​r appoints new Managing Director (320Kb)

The Board of South East Water is delighted to announce the appointment of Ms Terri Benson as its new Managing Director following an extensive local and international recruitment process. Ms Benson will take up the position on 29 May.


 South East Water joins research alliance to boost farm productivity (243Kb)

Representing the water sector, South East Water will join forces with industry, government, research and not-for-profit organisations to advance soil health in Australian agriculture, and help develop more sustainable food production systems for our farmers.


 Appointments to the Boards of Victoria’s Water Corporations (98Kb)

With the terms of 89 existing water corporation directors, including seven chairpersons, expiring on 30 September 2017, the Minister for Water, the Hon Lisa Neville MP, is inviting expressions of interest in these positions.


 South East Water summer trial a reminder to watch water use at home and Target 155 (240Kb)

Households are reminded to be aware of water use and Target 155 as a new study reveals that outdoor watering has nearly doubled since the start of summer, with almost a third of watering taking place during the warmest part of the day.


 Solar generation hits the roof in Frankston (245Kb)

South East Water’s Frankston head office is expected to meet more than 10 per cent of its energy needs using solar power, thanks to a new 99kW rooftop solar panel installation.


 Peninsula ECO wins engagement award as 2000th customer connects (344Kb)

South East Water’s Peninsula ECO project has received a top industry award in recognition of its unique approach to customer engagement. The Australian Utility Innovators Award, which considers projects across the water and energy sectors, comes as Peninsula ECO connected its 2000th customer, just 24 months after connections commenced.


 Solar-powered sewer shines new light on Peninsula sports ground (342Kb)

For the first time in Australia, solar technology is being used to power a pressure sewer system at the Truemans Road Recreation Reserve, future-proofing sports club facilities for the local community, and opening up new possibilities for the provision of wastewater facilities in remote areas.


 Rain forecasted for Melbourne bathrooms with Aquarevo launch (363Kb)

The Victorian Government today announced the completion of a $60m upgrade to South East Water’s Mt Martha Water Recycling Plant, which will deliver a vital alternative source of water for local business and community organisations, while reducing the environmental impact of its water treatment processes. Sales of the first lots at the ground-breaking Aquarevo residential development in south-east Melbourne will commence this month, following the official opening of Aquarevo Discovery Centre today. Victorian Water Minister Lisa Neville visited the centre to see first-hand the range of innovative water solutions to be installed in each home, which will enable residents to cut drinking water demand by up to 70 per cent, and reduce stormwater run-off by 25 per cent.


 Mt Martha recycled water facility open for business (343Kb)

The Victorian Government today announced the completion of a $60m upgrade to South East Water’s Mt Martha Water Recycling Plant, which will deliver a vital alternative source of water for local business and community organisations, while reducing the environmental impact of its water treatment processes.


 Contractor partnerships score double success for South East Water (241Kb)

South East Water and its contractor project teams have been recognised at the 2016 Civil Contractors Federation (CCF) Victorian Earth Awards, taking out two wins for excellence in civil construction, and qualifying for the national awards in November.


 School water efficiency program delivers $1.3m in savings across Melbourne’s south-east (317Kb)

Primary and secondary schools across south-eastern Melbourne are estimated to have saved almost 330 million litres – equivalent to 130 Olympic swimming pools – under a water efficiency program run by the Victorian Government and supported by South East Water.


 Be sewer-safe: entry without accreditation risks prosecution (236Kb)

South East Water is reminding plumbers and industry contractors of the dangers associated with lifting maintenance hole covers or accessing sewer systems, and that entry without accreditation may result in prosecution.


 South East Water celebrates 21 years by looking forward (364Kb)

South East Water is celebrating its 21st birthday with a retrospective look at how the Victorian water authority has strived to meet the needs of customers over the years, and how this has prepared it for the challenges of the future. Every Friday, South East Water will share flashbacks, fun facts and historic milestones from the last 21 years on social media, and look at South East Water’s role in driving improvements to the water and sewer services we take for granted today.


 South East Water IoT trial aims to transform water networks (236Kb)

In an Australian first, South East Water has begun testing a new low-powered communications technology that aims to extend the use of real-time monitoring, and help to improve the reliability, efficiency and safety of its water and sewer assets.


 Biosolids breakthrough cuts storage costs and boosts fertilizer qualit (317Kb)

​South East Water has received approval from the Victorian Environment Protection Authority (EPA) to slash the minimum drying and storage period for biosolids at two of its treatment plants, paving the way for significant cost savings while improving the nutrient value of its biosolids-based fertilizer product.


 South East Water joins forces for a fairer customer experience (319Kb)

​South East Water is teaming up with the Consumer Utilities Advocacy Centre (CUAC) and five other water and energy utilities to help establish a set of industry-wide principles to define a fair experience for customers.


 Pressure sewer partnership knocks up double century (257Kb)

​South East Water, in partnership with South Gippsland Water, has completed installation of the 200th in-ground pressure sewer pump unit as part of the ground-breaking Poowong, Loch and Nyora Sewer Scheme.


 Securing Melbourne’s water supply (244Kb)

Melbourne’s metropolitan water authorities are preparing for the first delivery of water from the Victorian Desalination Plant following an announcement today from the Minister for Environment, Climate Change and Water, the Honourable Lisa Neville.


 Water revolution set for Melbourne housing development (411Kb)

Aquarevo is on target to become Australia’s most water efficient large-scale housing development, and will leverage a unique collaboration between South East Water and Villawood Properties to revolutionise how water and sewerage services are provided to households and communities.


 Taking the heat out of water and sewerage bills (257Kb)

Managing expenses through the festive season and summer holidays can put extra heat on family budgets, but there are options available to make paying water and sewerage bills less stressful. South East Water and Good Shepherd Australia New Zealand are rolling out a summer campaign to help customers ease the financial burden at this time of year.