Prices and charges
The prices we all pay on our bills contribute towards the 24/7 operation and ongoing growth and maintenance of our high quality water and sewerage network.
Here is an overview of our 2016–17 water and sewerage prices and charges for non-residential accounts.
| Non-residential charges|
|Water service charge|
|Sewerage service charge|
|Water usage charge
||$3.1693 per kilolitre|
|Sewage disposal charge
||$1.8413 per kilolitre|
Trade waste charges
Trade waste application
Fee $54.15 - Each new trade waste customer is charged with a one-off fee to cover the initial costs of processing a trade waste application.
Trade waste agreement charge
The trade waste agreement charge is an annual charge which covers the cost of administering and monitoring trade waste agreements. The level of the charge is based on a customer's risk ranking. All trade waste customers are assigned a risk ranking based on their business activities, trade waste volume and quality, their history and their location in relation to a sewage treatment plant.
Volumetric and quality charges
In addition to the trade waste agreement charges, customers whose trade waste exceeds any one of the following parameters will be charged the volumetric and quality charges as shown on the table below.
- Volume greater than 1,000 kL/year
- Biochemical Oxygen Demand greater than 600 mg/L
- Suspended solids greater than 600 mg/L.
| Volume and quality charges|
|Biochemical Oxygen Demand
|Total Kjeldahl Nitrogen
(greater than 50 mg/L)
Interest on unpaid amounts
Amounts not paid in full may accrue interest daily from the bill's due date at the current interest rate. Until 30 June 2017, the interest rate is 6.1 per cent per year. This is set annually by the Essential Services Commission.
We are charging interest on unpaid amount to encourage on time payment, which will mean we can direct our resources away from debt recovery and focus on what really matters. This is another way we're working smarter and implementing productivity improvements so we can deliver the best customer experience.