Prices and charges

The prices we all pay on our bills contribute towards the 24/7 management, operation and maintenance of our 24,700 kilometre network of water, sewerage and recycled water pipes.

Here's an overview of our 2017–18 water and sewerage prices and charges for non-residential accounts.

 Non-residential charges
Water service charge
​per annum $121.08
​per quarter $30.27
​per month ​$10.09
​Sewerage service charge
​per annum ​$456.60
​per quarter ​$114.15
​per month ​$38.05
Water usage charge ​$3.2366 per kilolitre
Sewage disposal charge ​​$1.8803 per kilolitre

Trade waste charges

One-off charge

Trade waste application

Fee $55.30 - Each new trade waste customer is charged with a one-off fee to cover the initial costs of processing a trade waste application.

Ongoing charges

Trade waste agreement charge

The trade waste agreement charge is an annual charge which covers the cost of administering and monitoring trade waste agreements. The level of the charge is based on a customer's risk ranking. All trade waste customers are assigned a risk ranking based on their business activities, trade waste volume and quality, their history and their location in relation to a sewage treatment plant.

 ​Risk rank Price from 1 July 2017
​5 ​$414.76
​4 ​$2,378.08
​3 ​$4,756.20
​2 $7,134.36
​1 ​$14,268.72

Volumetric and quality charges​

In addition to the trade waste agreement charges, customers whose trade waste exceeds any one of the following parameters will be charged the volumetric and quality charges as shown on the table below.

  • Volume greater than 1,000 kL/year
  • Biochemical Oxygen Demand greater than 600 mg/L
  • Suspended solids greater than 600 mg/L.
 Volume and quality charges
​Volume ​$0.9307/kL
​Biochemical Oxygen Demand ​$0.9199/kg
​Suspended solids $0.5158/kg​
​Total Kjeldahl Nitrogen
(greater than 50 mg/L)

Waterways and Drainage Charge​

The Waterways and Drainage Charge helps protect and improve the health of our waterways. It also protects us from floods. South East Water collects this charge on behalf of Melbourne Water. In 2017–18, the minimum quarterly charge for non-residential customers is $31.62 per quarter. For more information about this charge, including information relating to properties falling within the new urban growth boundary and previously exempt farms, visit the Melbourne Water website or contact Melbourne Water on 1800 034 505.

Interest on unpaid amounts​

Amounts not paid in full may accrue interest daily from the bill's due date at the current interest rate. Until 30 June 2018, the interest rate is 5.5 per cent per year. This is set annually by the Essential Services Commission. 

We are charging interest on unpaid amount to encourage on time payment, which will mean we can direct our resources away from debt recovery and focus on what really matters. This is another way we're working smarter and implementing productivity improvements so we can deliver the best customer experience.