2018 price submission

Thanks for having your say. We’ve listened to your feedback and have used it to propose our services and prices for 2018–23. This is outlined in our 2018 Price Submission which is now with Victoria’s independent economic regulator, the Essential Services Commission (ESC) for consideration. A final determination on our submission is expected to be released mid-2018. Participate in the ESC’s public consultation to provide feedback on our submission here.

Our proposal at a glance

  • 7.3 per cent reduction (in real terms) on average on residential customer bills
  • Reduce sewage disposal charge to 50 per cent of current charge for residential customers
  • Reduce water usage charges from three to two steps
  • Reduce recycled water usage charge to 80 per cent of step 1 water usage price and remove the annual service charge of $24 a year
  • 5.7 per cent reduction in water and sewerage prices for business customers in 2018–19

Thousands of customers have had their say, and your feedback has resulted in five proposed customer outcomes and supporting initiatives based on what you value most from our services. Read a summary of our 2018 Price Submission here.

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Read more about our engagement process for this price submission at yoursay.southeastwater.com.au